Our Policies

Ensuring the Best Experience

-Guests that arrive more than 15 minutes late, might be asked to reschedule.
-No refunds or exchanges on retail and extension purchases. 
-Cancellations must be made 48 hours in advance. Cancellations within 24 hours of your appointment will result in a 25% fee of services booked. No call/No show guests will required to pay 50% fee of all services booked. Fees must be paid before another appointment can be booked. 
-If you are ever unsatisfied with a service, please contact us within 72 hours of the appointment. You must return in person within the first 5 days of your initial appointment for the manager on duty to look at your hair in person. Adjustments must be completed with 2 weeks of the original appointment at no charge to the guest. If you have signed a color application/correction waiver and have been informed by your service provider that your desired look will take multiple sessions, you will be charged for those sessions.